Spencer Williams review about company A Payless Water Heaters & Plumbing

TOO EXPENSIVE. Paymore NOT Payless for water heater repair. The pilot would light but burner wouldn’t ignite on my water heater. I researched the problem and found that I needed a new gas control valve. This part was listed for sale online for $119.95. Shame on me for not asking Payless for a phone quote to replace this part. When the tech arrived, I told him the problem, he concurred and worked up pricing. He quoted $679 to do the repair but tried to up sell me to buy a new water heater because my unit was 8 years old. I told him I wanted the repair and a better price as I had priced out the part. He called the manager on duty, Josh and got approval for $100 off or $579. I called Josh back and told him about the cost of the part. He said that they only sold a kit which included the burner, he said this kit RETAILED for about $300. I suggested he do the deal for $450, he could make money on the kit AND make $150 on labor for one hour of work. He refused. I paid $85 for a service call that I didn’t need. The company would’ve made more money if he’d taken my offer. Lesson learned - ask for a quote before they come out.