Vin Maggiore review about company Comfort Doctor Heating, Cooling & Plumbing LLC

Back in late 2013, our company hired The Comfort Doctors to install an AC unit. Last year, 2017, we needed a simple adjustment made to reroute the air return because it was causing a draft in the office. The return vent just needed to be moved 2 feet, to the other side of a wall. The Comfort Doctors ended up cancelling and re-scheduling the appointment 3 or 4 times. l ended up calling another HVAC contractor to do the job. Early June of this year, our AC started to trip the breaker. l called Rich, since he had installed it. Rich came out and discovered it was a grounded compressor. The compressor is the most expensive part on the unit. Even though when we bought the unit Rich had said it was warranted for 10 years, now he was saying that Trane, the manufacturer, would not warranty the unit because “it wasn't maintained by his company every year since we bought it.” (We were not told at the time of installation that this was required.) Rich wanted to completely redo our system including our heating system, saying it's just going to break again if we don’t. Rich tells me it's going to run anywhere between $6000 - $8000 dollars –"but we have a financing company so don't worry,” he says. (And he told me he was giving me a big discount!!) “Just tell the financing company ten grand. l'll have the papers for you to sign right away.” I then asked Rich before l sign off on a $10,000 dollar loan, l'd like him to email me the breakdown on the price quote/ estimate. Rich became obtuse and said he's never had a customer ask for an estimate before getting the loan; and if l don't hurry, l won't get scheduled in. (Our company depends on a climate controlled environment, and it’s getting hot). Rich said, “l thought this was an emergency?” - Then says, “your estimate is easy. lt's between $6000 - $8000.00.” Rich may be a great salesman but it's clear to me that he's not very good with the science of HVAC systems. l called and got a diagnosis from three other HVAC contractors. l told them my story and every one of them thought the $6000-8000 estimate was way over the top. One of the contractors called Trane AC company and Trane said the compressor was still under warranty and l wouldn't have to pay for the part. The estimate from the new contractor is $1500.00. The HVAC contractors that fixed my unit said The Comfort Doctors over charged the freon when they installed my AC unit and that's why the compressor burned out. lf you're considering using the Comfort Doctors, I hope this review has been helpful.