Valerie Hooks review about company Waterways Inc

We own a 78-year-old home in downtown Vancouver. Twice this year our sewer line has backed up into our basement. The first time we called another plumber who came out and, after running a camera and doing some root cleaning, basically said our lines were collapsing and we needed to pay them $15,000 right away to deal with the issue. And our whole backyard would be destroyed. This time we called Waterways. They came out right away and put a camera in the lines - and recorded it for us - so that we could show it to companies that might be able to fix it without ruining our whole backyard. They spend extra time looking at the line (which is not even close to catastrophic collapse), cleaning out roots, found some flap issues that they repaired and made some recommendations to help us not pay $15,000 for someone to basically dig up our whole backyard, cut down all our trees and take out our patio. They have our highest recommendation for customer service and care.