Bryan Welch review about company Watson's Plumbing & Heating

If google allowed for 0 stars, I absolutely would. I submitted a claim through Select home warranty after a septic back up. When finally was able to get ahold of someone to handle our dispatch, it was even harder to get ahold of someone who knew about our claim or property. Not only were we scheduled for a Tuesday, a week after our claim, we didn’t receive service until Wednesday; we only knew we weren’t being serviced because we called and hounded them. At 6 pm Tuesday we hadn’t received a call when our window was 11-3. Bad business, but we managed. When they finally arrived, Marvin, told us right away that he wasn’t going to be able to do an extended snaking, (even though the warranty company approved it immediately!!!) he claimed he had to submit another ticket, and we have to wait another 48-72 hours to receive service. We waited and heard nothing. We called the technician and received no information. Only to find out that our warranty company had approved everything. Marvin was trying to get us to spend the money outright to fix the plumbing problem without the insurance, by guising it in a way that “he had our back”. We smoked cigarettes with the man, had a great conversation, while he knowingly had no intention of performing maintenance on our home. Avoid this company though your warranty. You will be waiting in sewage if it’s an emergency, just to be danced with through smoke and mirrors.