Watson's Plumbing & Heating

Very nice place. They came Highly recommended.

They were from Sears Warranty protection I have on my home.. In no way I am saying anything against Sears.. I am a satisfied customer with Sears Home Warranty... Watson's Plumbing answered the call right away.. The events that took place after that, i was very disappointed how they did business. They two guys who I think runs the company were not professional at all.. But they got my $100 service fee right away....They lied about not having or having or getting the part for my Hot water tank... Didn't mention why i called Sears, it was for the Hot water tank... From the day they came out, it took them 9 days to come back and repair my water tank.. In the meantime I called Sears Warranty at least 3 times to complain... But because Watson's already had the order and supposedly had the part I had to wait fir them to come back to repair my water tank... I was given the runner around by this company and would not recommend them to noone... #Disappointed Customer

We had our water heater go out and start leaking. With a house full of people who use quite a lot of hot water, a timely repair was absolutely necessary. I called Watson Plumbing based on the recommendation of a friend, and their service was exceptional. They were able to make an emergency call, remove and replace the faulty heater with an upgraded model, all within a few hours of the initial phone call. I cannot express how pleased we were with the service at Watson’s. I’ve since recommended Wastons to several people who have all had excellent results.

If google allowed for 0 stars, I absolutely would. I submitted a claim through Select home warranty after a septic back up. When finally was able to get ahold of someone to handle our dispatch, it was even harder to get ahold of someone who knew about our claim or property. Not only were we scheduled for a Tuesday, a week after our claim, we didn’t receive service until Wednesday; we only knew we weren’t being serviced because we called and hounded them. At 6 pm Tuesday we hadn’t received a call when our window was 11-3. Bad business, but we managed. When they finally arrived, Marvin, told us right away that he wasn’t going to be able to do an extended snaking, (even though the warranty company approved it immediately!!!) he claimed he had to submit another ticket, and we have to wait another 48-72 hours to receive service. We waited and heard nothing. We called the technician and received no information. Only to find out that our warranty company had approved everything. Marvin was trying to get us to spend the money outright to fix the plumbing problem without the insurance, by guising it in a way that “he had our back”. We smoked cigarettes with the man, had a great conversation, while he knowingly had no intention of performing maintenance on our home. Avoid this company though your warranty. You will be waiting in sewage if it’s an emergency, just to be danced with through smoke and mirrors.

Scott is great. He’s efficient, friendly, professional, and timely.