Jeff Spenader review about company Home Services at The Home Depot

Bottom line up front- I cancelled a half- finished kitchen project with this HD store. The store's kitchen designer, Kari, was great and really helped us put together (what we still hope) will be our dream kitchen. It was all downhill after that. Got the loan and started the work order on 1 September. Construction subcontractor, while professional on-site and did good work, was repeatedly late for appointments and installations. As a result, my counter-top templating was pushed back twice and installation was postponed until the first week of December. When I went to the store's customer service specialist to complain, I could not get a solid date for completion, but was told that she would do the coordinating with the subcontractors and get everything back on schedule. That lasted one day- I was doing the coordinating again two days later (after another contractor delay). Loan company (yet another third party) was unable to process a 700 dollar goods and service request that I wanted to add to the existing contract, or unblock my account, or tell me why it was blocked. This was the final straw, and I cancelled the remaining contract. It is the middle of November as I write this. Home Depot doesn't seem to understand that they are my contractor, that I pay them, and that they are responsible for follow through on the contract. I got the distinct impression that they felt they had me on the hook because the work was started. I'll never contract through them again and, as a result, will probably save some time and money. BTW- my daughter just reminded me that she has a picture of a sign in the store that claims you can have your countertops installed by Thanksgiving if ordered by October 29th.