Home Services at The Home Depot

We had a 3K entry door installed by Home Depot. When the bottom weather-strip was worn out after a few months, I called for service and was sent a new piece of weather-strip to install myself, after the third time this happened, I asked for actual service and was told the 12 month warranty had expired and was out of luck, despite the fact this was not a new issue. I had to have someone else diagnose and repair the threshold that was not secured properly which caused the weather-strip to shred on one side. Has been fine for over a year and a half now. The shoddy install work was bad enough, but the worst part was the poor service afterwards.