Access Heating & Air

The blower motor in our furnace went out during a 95+ degree week and I called Access Heating & Air because I saw their ad on Facebook and thought I would give them a try. They have a 24-hour phone support line and an extended hours schedule, which was awesome to find out. I was able to schedule a technician to come out ASAP and Alex was very helpful on the phone. Jackie contacted me via text on the day of my appointment and kept me updated on my technician’s ETA. I was given plenty of lead time to be ready for my technician and it was very convenient not having to wait around during a 4-hour block for a technician. James was my technician and he was very professional and quickly diagnosed my issue. I knew my system was old and due for replacement, but was hoping to get a little more time out of it. James laid out all my options and was a great sounding board for me to bounce my ideas and thoughts off of. Ultimately I decided it was time to pull the trigger on a new furnace & AC. James showed me plenty of options for combinations of systems and I was able to make the best decision for our home without being up-sold or pressured to spend a lot of excess money. I even decided to replace our old water heater as well. He scheduled my installation based on my schedule and called in a portable AC unit to keep my house cool until then, free of charge. My installation happens in a couple days, but I have no doubt that it will be the same frustration-free experience as the others I had with Access. I like supporting local companies and it makes it even better when they turn out to be great people who strive to provide amazing customer service. Thank you, Access...I will definitely be recommending you to all my friends and family.

Riley (office dispatch) was VERY attentive, helpful and friendly. I appreciated knowing when to expect the technician. When my notification the repair gentleman was on his way, the text contained a photo of the person coming (which I deeply valued as a woman concerned about security!), and it also included a map that tracked distance/arrival time!! No surprises! Our technician (James) was extremely courteous, knowledgeable, professional and honest with us on our situation. We will definitely be a future customer!

My A/C was not working. I called after hours and was pleasantly taken of. I was promised that a technician would be there the next day and that I would receive direct communication starting in the morning about when the technician would be available. I was skeptical about when I would actually receive communication and when the technician would actually show up, based on experiences with other companies. I was satisfactorily surprised, when Jackie sent me texts throughout the morning giving status updates on the arrival time of the technician, as he had one job he was working to completion that morning. Then James, the technician, arrived in very acceptable timing. I was impressed with how quickly James reviewed my system and diagnosed the problems with the system. He explained what he was looking at and why. I always appreciate that someone will clearly explain and point things out, as I ask questions. I was presented with multiple options and James was very knowledgeable in presenting and explaining my options. His professional communication was very much appreciated. Access Heating & Air is top quality. I especially appreciated the frequent & accurate communication leading up to the technician's arrival, as well as James' quality is diagnosing the issue and making clear recommendations. I highly recommend Access Heating & Air.

James came out same day that I called Access. He was very knowledgeable and went over everything with me in regards to my AC. I see no reason to ever call anyone different with any heating or cooling repairs ever needed. Thank you

We had our AC stop working and from the moment the technician arrived till the moment he left, which was 3 hours, he was kind, informative, knowledgeable and listened to what I knew and had already done. What an awesome employee, technician and person to have working for Access! Access is very lucky to have Brandon as a team member.