Total Comfort Group

From start to finish couldn't be happier. Same day service. Great company to do business with,from our company units to my home unit they can do it all. Thank you so much everyone at TCG

The total comfort group has repaired my heating and cooling systems in my home and 4 of my commercial buildings. Every other contractor I’ve attempted to use always wants to replace everything anytime we have a problem. These guys are always prompt, knowledgeable, friendly, and fair.

Total Comfort is the group contracted by my home warranty company to repair my air conditioner which worked a little before the tech came out. The tech came out Monday morning and completely disabled the system without any notice to me. I called to determine why I had no AC and was told he disabled it at the outside unit to prevent it from becoming "a solid block of ice". They explained what was wrong (a leak in the coil and condenser) and that they would be submitting their diagnosis to the warranty company so they could receive approval to repair my system. It is now Thursday evening and I have not heard anything. I have called my warranty company daily and they have requested the diagnosis via email and phone call to Total Comfort each day, yet Total Comfort continues to be unresponsive. Today they told my warranty company they would submit the information and give me a call TODAY but my call to the warranty company this evening confirms neither of those things happened. Meanwhile, I am on day 4 of having no air conditioning or guidance as to path forward.

Our AC went out this last Thursday during the night. Since we just bought our home in October I called our home warranty company. They submitted a ticket to Total Comfort Group to reach out in 24 hours to set up an appointment. Within 3 hours a gal called me to set up the appointment you could tell she was worried to inform me that given how warm it has been the earliest they could get to me was Monday afternoon. We assumed this was the case and already started seeking a place to stay for the weekend. Monday morning I happened to pull up Facebook and google reviews and was becoming very nervous that we were going to have an unpleasant experience. I was shocked that was not the case at all! My scheduled time was between noon and 3. At 1:45 ish I received a call that they were on their way. I work about 5 miles from home and by the time I got home the Tech was already here. The tech, Mitch Muffler, was very kind and professional. He checked everything out and made sure to explain to me what he was doing and why. He wasn’t irritated by any of my questions and knowledgeable in what he was doing. We are very pleased and impressed!

Total comfort group contacted me as our water companies insurance we pay for. They were to take a look at a leak at our meter and I asked if while they were there to fix that for the water company if they could replace a faucet to wash machine. They came out, didn't repair the leak at the meeter, changed out the faucets and wanted me to pay up as soon as they were finished. They were confused about running a credit card and I called to make sure I wasn't billed twice (because I got a notice on my phone it went through 2x). I was not able to have water turned on due to overtightening of the meter and have not been able to leave water to the house turned out because it is spurting out. It has been almost a week and I have not heard from them about this original repair. I called them now and they had not done anything or planned to schedule a followup visit. I am very unsatisfied. Not sure why I even gave them 1 star