Home Services at The Home Depot

I can’t get ahold of anyone to talk to on the phone. What type of phone system is this... make a change

Home Depot is absolutely the WORST on their phone service regardless of the store......they have a MAJOR customer service issue. You call in trying to reach someone in the Kitchen area or other area....you call their extension it rings....you get put on hold to a line that keeps you there...then someone comes on the line....transfers you to the extension.....and it rings...and then transfers to another continuous loop...saying "Welcome to the Home Depot your call is very important to us, but all associates are busy at this time assisting other callers, please remain on the line and your call will be answered by the next available associate"........then someone comes on again transfers you again and the continuous link continues.....(music plays in the background..."give me a reason to believe in". After another 15 minutes on hold it rings again......person comes on line and takes phone number and name phone number....