TLC Plumbing

Worst customer service ever. I had a window of arrival confirmed. I understand that windows can change but in this case it was chnaged without any DIRECT confirmation from me the client. That you call and leave messages but dont actually SPEAK to the client doesnt not equal confirmation that the schedule change is acceptable. I called out the dispatcher regarding this and for some reason she felt it was acceptable to cut me off and talk over me and she feels that i was getting "crazy" with her. I requested to speak to ANYONE else in the office which she refused to do. If it werent for the fact that my needs are dire I'd be requesting to move this over to some other company. They are a vendor that my property management company uses. Unfortunate as the initial communication went so well.

I've used TLC three times over the past three years, and every time I've been super impressed, which is why I keep calling them when I need plumbing service. All three times were with different people who came out, but they were all super knowledgeable and efficient, and prices have always been reasonable. I've recommended them to many people.

Had a new washer/dryer delivered. The washer couldn't be installed because hot water faucet was corroded and gas stub stuck out 6" from the wall. My old dryer sat quite a way out. Called TLC to inquire about getting these things taken care of. "How is between 1 & 3?" TODAY I ask? The owner Thad came out, assessed the job and now I'm ready to get them installed. Efficient, and very thorough in explaining each step. Not the first time I've used their services over the years and will call in them again when the need arises. And now that I know Thad and I both graduated from Monte Vista HS I wouldn't dream of calling anyone else. Thanks, too, for blowing all the wind driven debris from my previously swept garage floor!!! You guys rock!!!

TLC Plumbing is awesome! We had an emergency gas leak and they came out right away, located the issue, and explained the process to me every step of the way. Danny was our plumber and worked so hard to fix our leak. He was immensely kind and just great!! Thad also kept in constant communication with us so we would know the process for working with SDG&E and the La Mesa Building Department, as our gas had been shut off. Also, shout out to the La Mesa Building Department for making a call on such short notice! There are lots of plumbers out there, but TLC will not disappoint! They actually care about their customers, have reasonable prices, and make sure that the job is done right and with integrity. I will definitely be using them again for any of our plumbing needs and HIGHLY RECOMMEND THEM to everyone!! You won't regret it!

Provides very good service. Have used them several times over the past years. They put in a lot of works on our property and work hard and on budget as promised. They never proceed until they have your go ahead if any changes in conditions occur. Friendly staff as well.