Home Services at The Home Depot

DO NOT buy A GE refrigerator & DO NOT buy it from Home Depot. Our refrigerator went out on Monday, mind you it was purchased in April of 2015. We luckily/unluckily purchased a warranty plan therefore or refrigerator was still cover for repairs. When contacting Home Depot they advised they do not do any of the servicing for repairs. They sourced out a repair to Crestone. After failing to show up for the appointment we contacted Crestone; only to find out they do not service our type of refrigerator. Home Depot never should have sourced out repairs to a company that can't service our type of refrigerator. Had we not been proactive in finding out why no one showed up, we would have never received any communication for the failed service. We then called Home Depot back and scheduled service through GE. The soonest GE can come out to make a repair is a week out. We will have been out a refrigerator for over a week due the in-competencies of warranty services between the two companies. In the meantime as a concession, we were offered a mini-refrigerator to use until the repair can be made. Unfortunately when we went to the store to pick it up the customer service counter could not find any notes on our situation. After 2 hours of having them try to reach the Home Depot Supervisors overseeing our case we left the store. After experiencing all of this, a warranty through either company is waste of money. And a product that goes out after 2 years is a waste of money.

The store is ok but I have lost faith I their ability to choose third party vendors. I setup ssn appointment fur the $49 HVAC tuneup. This is the review posted with ARS / Rescue Rooter describing the experience: The technician shown here (in the confirmation email) is not who showed up. This is how you represented yourself: 1) two cancellations two days in a row 2) after I cancelled the third appointment you still showed up 3) the technician was an hour early 4) the email announcing the technician arrived 30 minutes after the scheduled time 5) the technician shown in the email was the wrong person If you can't get a scheduled appointment correct I have little faith in your ability to perform a good HVAC service. I'm glad this went no further.

Worst customer service! Took over an hour to get help with a front door install at the store, communication to set up the install was a joke. I had to take the day off for the install (because they apparently cant work past 2:00) just to find out they ordered the wrong door and they cant to the install now. Now they have to find a door and until that happens I cant schedule another appoint. WOW!