Silver Saints Ltd

I thought the service was excellent all-round, having gone through many other companies. Booked a job to repair our boiler. From booking, to the repair itself, to payment, I was pleased with everything. My "Saint" Dom was great in explaining things to me and was quick to understand the problem and fix it. Would definitely use again.

DO NOT USE THIS SERVICE. They surveyed the situation and charged £48 for it. But this is not the reason I am angry as you ultimately sign up for this. The reason why I am upset is that they didn't have try and offer a temporary fix and they diagnosised the problem incorrectly. The owner of the building came out today and said nothing to do with the balcony.

Amazing service! Context is they fixed a faulty Saniflo toilet. We booked Friday afternoon and unfortunately they could only send someone out the following day (otherwise they would have been exceptionally perfect!!) 1. Easy booking process: Slick, quick, non pushy and professional. Email confirmation was clear and helpful. You also get up to 5pm that day to cancel with no penalties 2. Competent, considerate and experienced staff: Highly knowledegable expert who knew his stuff and had clearly dealt with Saniflos before. Best part was how empathetic and respectful he was - of the situation and our property. Was super tidy with what could have been a messy job and even cleaned up afterwards!! He was thorough and quick without compromising quality of workmanship. Apparently they spend a lot of time fixing Pimlico plumbers botched up jobs!!! 3. Really reasonable pricing: They charged about a 3rd of other quotes we’d received / previously paid for very similar jobs! Very affordable. And best part - you don’t pay if they can’t fix it! Aligned incentives ???? Such a rare combo - hassle free booking; great workmanship, amazing service and manners; fairly priced!!

Total customer service pisstake. Had a 'saint' over to a flat I own to plug a gap we'd had mice come through and fix a leaking kitchen tap. Recommends we replace the entire tap - which I agree to because it could do with an upgrade and I tell him as much - and he volunteers to get me 'a couple' quotes 'within a couple hours' or latest by that evening. That way I can choose the exact type of tap to upgrade to and he or I can order it and we can get it done soonest. I check my emails repeatedly but nothing at all arrives that day or evening, but the next day my tenants spot a mouse in the flat! His 'manager' Jordan emails me and promises to follow up on the quotes. I repeatedly mention they were due the previous Friday, but Jordan doesn't do phones. He's 'operations manager,' and the staff refuse to put me through to him on the phone when I call with queries about why I still have no quotes on the tap - while also telling me they cannot help themselves because this particular handyman 'reports directly to Jordan.' As a customer that just means the day before the return visit a week later, when I ask him to confirm the handyman will be able to replace the tap, I get a dismissive 'no he won't he still needs to quote,' from Jordan as if that's the most normal thing. Clearly hasn't even bothered reading my emails stating the handyman is behind on the quote he'd promised (in fact volunteered) to get me for five days before, and politely requesting a timely follow-up since several people (myself, my tenants etc...) are all waiting on it. Had to run around and book a pricier alternative service last-minute; after wasting five days I could have put to use ordering a new tap myself. All in all, total waste of time, my advice is do not use, even less trust.

Excellent service from Ashley at Silver Saints. I was looking for someone who could replace my waste disposal unit, and I called Silver Saints. The service has been brilliant. I would definitely recommend 100%.