Help Heat Ltd

Neil made everything very simple. He explained options and helped us choose the best central heating boiler for our needs. He was prompt, courteous knowledgeable and professional. Customer service second to none. Installation was done exactly when it was supposed to be and took exactly the amount of time we were told it would take.His quote for the job was extremely reasonable and excellent value for money. There were no surprises and no "extras", to pad the price. Everything necessary was included in the quote. One minor thing was that drop sheets/tarps were not brought to the job site and that is a must. When I mentioned that to Neil he said he would take care of that in future and I have no doubt that he will. All in all it was an extremely positive experience and I would have no hesitation in recommending this company to anyone. This company will also deal with on going servicing and intervention with the maker of the boiler during the ten years of warranty if it became necessary which is a big plus and makes the whole process hassle free. All in all a very positive experience.

Hi I recently had Help Heat to install my boiler, the initial contact was good and was promised every thing I wanted, however things went wrong the day boiler was to be fitted. 1st a different boiler was supplied supposed to be better than one originally agreed, 2nd fitter not happy where boiler was to be install, checked house for the best place to instal, he decided cupboard under stairs, Fitter started work without a dust sheet down drilled through wall for outside vent without closing doors, dust everywhere also track about house with dirty shoes, left 4 hours later having to be asked to take old boiler away did not tidy up after them. Electrician arrived unable to fit thermostat as wrong thing delivered, correct thermostat ordered after a few days new electrician arrived 8pm here till after 12 midnight as he could not get things to work, next day my power supply was off due to a fault by the electrician, had to get him back in all electrician was out three times. We also had to get the fitter back due to a leak the system had to be drain leak fixed however we lost the inhibitor through system being drained. I asked for a visit as I was not happy Help heat where reluctant to come out, Patrick eventually came to house spoken with my husband agreed a small discount, I years free boiler check and new inhibitor, Patrick also said he would complete our warranty certificate, he took the form anyway, I have not seen it back nor the inhibitor, I am unsure if we have been registered with Worcester but the company have been paid and do not return emails nor answer telephone call sorry not a happy customer

Quick response. Fitted new boiler and radiators efficiently. Covers protected floors where they were working. Great job.

Help Heat converted my old combi boiler with bad water pressure over to a system boiler with a large hot water cylinder, I found the staff particularly Neil really helpful and very knowledgable. He booked me in with an engineer who looked at what I had and gave me honest advice, I received a really good quote and the work was carried out with no fuss whatsoever. I would highly recommend this company, my neighbours are in the process of putting in a similar system as me.. 5 star great ????

Help Heat replaceced my old regular Heat only boiler with a new combi, also installed a nest learning thermostat very helpful staff and very competitive quote. Would recommend them to family and friends engineer and elocutricion were top quality. Great job thanks again guys...