Dorchester Heating & Plumbing

What an excellent company, great price, prompt response. Find it hard to believe the other review as i found them to be nothing but professional and very knowledgeable. I would strongly recommend that you ignore the other review and give this company a try because they deserve it.

I just had the Dorchester Heating team around to replace my (very) old boiler and to fit some new radiators and a flue. I heard about Dorchester Heating through a friend - the main reason I opted to go for Dorchester Heating in the end was because they were described to me as a company that focuses on high quality. I like things done properly, i.e. to a high standard, and thus Dorchester Heating sounded like a perfect fit. I was not disappointed! Within about two minutes of talking to the owner of the company I knew that he had a very high level of knowledge about boilers and plumbing. The owner talked me through his recommendations and told me the various steps he uses to ensure that the new boiler he would fit would run efficiently and last for a long time (for example, an acid power flush, which I’d never heard of). He and his team completed all of the work within a day (a Saturday), for which I am very grateful because I couldn’t last much longer without heating! I was impressed to see that the owner ensured that my existing pipes and radiators were cleaned thoroughly for many hours before continuing with the boiler fit. I guess he could have just rushed this step and I wouldn’t have known, but it seems that he’s obsessed with quality and clearly takes a lot of pride in his work. The end product was neat and tidy, well labelled, and clean. I am very impressed. The new boiler is excellent – very quiet! The Dorchester Team were all polite and left my house as they found it at the end of the day. I would highly recommend this company, and will be using them again soon when I need my Nest thermostat fitted!

IMPORTANT: THEY ADVERTISE BEING GAS SAFE REGISTERED BUT THEY AREN'T. THEY HAVE BEEN TOLD TO REMOVE THIS FROM THEIR WEBSITE BUT AS OF 11/04/17 THEY HAVEN'T REMOVED THIS. I am talking as a tenant in a property. We have had many problems due to this company. An overall rating is one due to no professionalism, lying, inability to fix issues, inability to attend to issues reported quickly. As always, a first impression is easy to make. But the experiences that followed have led to this point. We have had to deal with the person in charge of the company and he will give you the feeling of 'I will always know more than you and my answers are always right'. Now for one experience out of many explained below. Our heating had stopped working on our ground floor and top floor. This problem was reported to our landlord and he arranged Dorchester Heating to look at this. The person in charge came after 3 days and looked at the problem and said he has fixed it. The problem was not fixed and after 3-4 days of waiting as advised still no luck. We reported this again to the landlord and the owner of Dorchester Heating said to the landlord it is fixed and a call out will be charged. We said to our Landlord it hasn't been fixed but the landlord was reluctant to send out an engineer to fix the problem. It was only when we threatened the landlord with rent being witheld that they sent out the same person to us from Dorchester Heating. He came and said he fixed it. Simple questions were asked but as ever, the owner would make an argument over questions which were simply to understand how the system works. He even advised us strongly not to set the temperature of the thermostates to the temperature we want without a reason. This person is supposed to be skilled at what he does and provides clueless advise along with the attitude he is always right. Remember, this is the owner of the company! He advised it should be working by the afternoon. We informed the landlord in the evening that it isn't working and Dorchester Heating said they won't be available till 7 days later. This is a heating problem where temperatures at night at -5degrees with snow falling!! We had to put our case forward and they managed to come 4 days later instead, still not great. The owner arrived and was shocked his solution didn't work. After 10 minutes, he accuses us of tampering with the programmer which is what is turning off the system and then he walks out and doesn't fix anything. This person always wants to be right and there is no reasoning with this. As an owner of the company he comes in tracksuit and big white trainers, hardly a good impression for what he calls himself, a heating and plumbing solution which is reliable, trustworthy and experienced. As I say, this is one of the many negative experiences we have had as a tenant in a property.

Really fast response. Very reliable. Excellent service 10/10 would recommend.