Horizon Services Plumbing, Heating, and Air

On June 21, 2019, a tech came to fix my AC. He said I need a new capacitor and that would cost $625, another $198 Maintenance charge, Plus there was a $98 trip charge and on top of that, a fuel charge of $14.48. While he was here I called my nephew who owns a HVAC company in NC. He told me that a capacitor part shouldn't cost more than $125, and the part needed is just a snap in and out part. How long does that take? Horizon total charges $935.52, not including taxes. I called another company that came out and they did everything Horizon estimated, plus they cleaned the coils. There total was $345.12. That is more than $590.40 overcharged by Horizon. What a profit? It appears Horizon is totally dishonest and they are trying to rip off the customer who probably wouldn't know any better. I had the advantage of having a nephew in the business to tip me off. Truthfully, I wouldn't even give them a one star.

Reliable, dependable and friendly ~ from the top down! On a very cold night a couple of years ago, I came home to a cold house which was getting colder. Thanks to Team Dave Logan, I found the Horizon Mechanical folks, who got the furnace humming away again. Heat!!! Shortly thereafter, I was gone for a couple of weeks and again returned to a cold house. The Horizon Mechanical folks were not daunted, and did what was necessary to get my furnace going again. Since then, on a regular basis, they inspect and fine-tune my HVAC system. Thanks, Horizon Mechanical!

Horizon Services was extremely responsive. I was having an HVAC issue and they sent a technician, Jonathan, out right away. Jonathan was very polite, professional, and knowledgeable. He helped to educate me about my HVAC unit, did a full inspection and made some improvements, and gave me great information about the company and services offered. Thank you Horizon, and Jonathan, for a wonderful experience!

Thomas was courteous, educated, and very very efficient. he explained so much more than any other company I have ever worked with. Definitely have adopted this man and his company!!! Carolyn and Liz were also always on time, and made me feel so taken care of~!!!

Horizon installed our air conditioning about a year ago. Jonathan took such care, expertise and pride in his work. When our furnace went out a week ago we called Horizon. David came out Sunday and once again the level of knowledge and expertise was impressive. We will continue to trust this company for all our heating and air conditioning needs.