Masterworks Mechanical

Great company, always easy to work with. I highly recommend them.

Not a clue what they are doing. A month and a half after my original phone call, they sent a plumber who spent two hours and still had nothing fixed. I had described the problems in detail when I called in so they should have sent someone who knew about radiant shop heaters and Renai hot water heaters. He even admitted when he left that he had no idea. I still had hot water issues and heat issues in my shop and also low water pressure from him messing with my pump and now my dishwasher wouldn't fill because he'd messed with those shut offs. A week after his visit, I still hadn't heard anything so went to their office only to be told that he "was probably waiting on parts". I will NEVER use or recommend them again. I will recommend against using them.

These guys are amazing. My furnace was dumping CO into my house and they literally saved my life. The techs were extremely nice and very knowledgeable. If it was not for them my family and I would not be here! They are very highly recommended!

My boiler was installed by Masterworks, and they offered a 1-year warranty on their work. I noticed a leak in one of the pipes below the boiler shortly after the 1-year period, and it had obviously been leaking for more than a few months (evident by the build up of crud on the pipes) all due to poor fitting. They came and replaced the faulty fitting, and the repairman was at my house for 45 minutes, never mentioning that it wouldn't be covered under warranty. A couple days later, I got the bill for 2.5 hours of work. When I called to question the bill, they said that I was responsible for "a portion" of the drive time from Craig to Steamboat, but it seems like I was charged the entire journey. The bill was never adjusted, and they continually sent me late fees while we disputed the charges. I would HIGHLY suggest using anyone else.

Epic fail. I moved into a home that I recently purchased. Mark at Masterworks performed a number of plumbing and HVAC repairs four days before I took possession of the home. I noticed during my walk through that a shower diverter valve they were paid to repair was still seized and that a supply valve they were also paid to repair was leaking. The seller and her agent refused to contact Masterworks so I called Mark and asked what they would be willing to do to make it right. I told him that I assumed they would stand behind their work because I know they have a good reputation. He told me it was tricky because even though the work had only been done a few days ago I wasn't technically a Masterworks customer, that the warranty wasn't transferable. He also went on to tell me how easy it would be to fix these things myself. He said he would take it up with the office and someone would call me the next day. I let him know that we were at a crossroads where they could earn a customer for life by doing the right thing, or never do business with me if they chose to blow me off. Needless to say no one from Masterworks Mechanical ever returned my call or followed up with me, and yes the items were easy to fix, but after Masterworks had been paid to repair them that was far from the point. If you like customer service, and companies who do the right thing when given the opportunity you should keep looking.