Nextgen Energy Solutions

Poor installation, disgraceful follow ups but a good boiler. Nextgen fitted the boiler July 2018 giving next two boiler services FREE - a good selling point. This June called them for my first free service in July, Nextgen say they had no proof of free services. I then provided proof by email. Nextgen acknowledge this but reply they are very busy and will contact me in four weeks. After almost six weeks I phone on four separate occasions, no reply. I email three times over next three weeks, no replies. TEN weeks later I am still waiting. I am now advised by Trading Standards I could take legal action for their 'breach of contract', I assume Nextgen think it won't be worth my while and I read from another review I am not the first of their customer's for this to happen too. We are pensioners and available any day for contact and the work to be done. Nextgen appear to have no business integrity whatsoever. Installation: ONE fitter on his own all first day (Phil, worked his socks off), one more fitter and an apprentice came to help him second day. Flue not fitted properly through ceiling . Electrician took original wiring across from side wall straight to boiler, not going around the wall and in. Be aware of them and their 'offers'.

Excellent service from start to finish. The fitters went above and beyond whilst installing. The price we were quoted was the price we paid regardless of any niggley extras that was required. Plastic floor covers were installed throughout and all mess taken with them at the end of the day

Next gen are brilliant. Got quoted really good price for top of the range boiler and was cheaper than most. Paul who quoted me and fitted the boiler is great! Explained every step of the what he was doing. Was straight replacement combi for combi and was done in under a days work. Just need keep him happy with coffee. Haha would definitely use again!!

Great boiler a pity the cowboys who fitted it didn’t have a clue what they was suppose to do & left house like a bomb site