- Country: England
- State: London
- City: Woodford Green
- Address: 22 Thurlby Cl, Woodford, Woodford Green IG8 8AP, UK
- Store
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
I dont usually ever write a review but potential customers need to see this. They charge you an hour for "diagnostics" take up the whole hour unscrewing a bolt. Then afterwards tell you that they need a part which was already discussed in the original call. This is my second or third time using this company and its been the same outcome every time. There are other engineers out there that will come out and not waste your time and money
Not a good experience . Engineer eventually turned up. Did not have the part discussed. Then had to chase Head Office. They said that they would need to get a quote for a part.That needed to be chased again for that quote.The quote was just one line with a price tag. I questioned it and just got an argument. A weird customer experience.
Avoid working with the Company. Unprofessional and rude. Worst experience. TRYING TO STEAL MONEY! You are warned! UPDATE : They are trying to steal GBP500 from me. Still trying to get the money back. IT started with them asking me to transfer the money so that they could buy the spare parts. The services were never provided. They are extremely rude, unhelpful and unprofessional over the phone. When I am asking for the refund -- the reply is that they can't refund because they have spent the money buying spare parts. When I am asking for the spare parts they are saying they don't have the receipts... And yes, they admit that the spare parts are not worth the money that I transferred. Not only unprofessional, but TRYING TO STEAL MY MONEY! BE AWARE! I AM GETTING THE LAWYERS INVOLVED! Will keep updated.
Paid £ 222 for nothing I needed a commercial oven engineer. The guy they sent clearly had no idea what he was doing a motor for a conveyor belt had broken down he told me he would have to order a new motor and off he went I have never heard back from him since 6 weeks have passed what an absolute rip off what exactly did I pay that money for ??? For someone to turn up say it's broken and off they go never to be seen again. I have since had an engineer from a proper company come out who had the whole thing fixed within an hour no new motor just repaired the existing one for half the price these rip of merchants charged me. AVOID AT ALL COSTS DON'T WASTE YOUR MONEY.
Thank you to you all for attending my matter so swiftly. A special thanks to Adam for going the extra mile, its truly appreciated . His professional service was very gratifying when I really needed it. I will without a doubt use your services and recommend you to family and friends. 10/10
