Patriot Pros Plumbing, Drains, Heating, Air and Electric

Quick, courteous and professional. For the second time, Patriot Pros has come out and repaired damage caused by bad PEX piping installed by our home builder. The Patriot team quickly assessed our urgent issue, provided probable reasoning explaining why we are experiencing continued issues with parts installed by our builder and gave us multiple options to resolve. We appreciate the speed at which service was delivered and for the additional time spent on troubleshooting past issues that were discovered throughout the install.

Had a plugged toilet that we just couldn’t plunge to clear ???? Called patriot and they were so nice, understanding and professional. I scheduled an appointment and they kept in touch to first give me a time - then to tell me I was next - then to tell me the tech was on his way and would arrive in 15 minutes or less... the BEST part was the service tech Joel Alliing! He was very professional knowledgeable and understanding he estimated what was needed, and then completed the repair. Would definitely call them again!

Called last week and got an appointment for today to look at our AC unit. Did get a call first thing in the morning at 8:16 AM saying they would call me with updates and let me know when the tech was 30 minutes out. It is now 6 PM. I just called and was informed that the tech might be at my house by 9 PM and wanted to know if I wanted to reschedule. If their work is anything like their customer service, I don't want any. Look elsewhere for good customer service.

Service is unacceptable. I called about 10 days ago to schedule work. The next day I realized I couldn't have the water off on the scheduled day which was yesterday and they said no problem how about the next day which was today? I took the day off. They called at 8:41 to say I was scheduled in the afternoon. They called around 12:30 to say he was in town on the job before mine. Around 4:00 I called the office to ask where they were and nobody answered. It is now 5:50pm and no call or plumber. I would have had to pay around $70 for the service call for them to estimate the work with the statement that they'd also do it during the same trip and credit the trip charge. Who is going to pay for the day of work I lost when nobody showed up? Find a better company who respects your time when you schedule well in advance.

We had a very positive experience with Patriot Pros. I was not home when they stopped by to evaluate our problem. They took to the time to explain to my wife what was wrong and what they would suggest to repair the AC unit. Javier, the owner of the company took the time to return to our home after hours to explain to me what was wrong with our AC and what they advice for the repairs. They offered us temporary AC units and kept us updated on everything. The install and customer service exceeded our expectations. Thank you Patriot Pros Team!