Total Energy Services Ltd

Brilliant service throughout, from initial call, to informative options on repair or replace, no pressure just sound information. Repairs made in a timely manner. Efficient, courteous staff on phones, at survey, at repair. Boiler servicing booked. Good Job Done! Thank You

Arrived on time and left the place spotless. Very professional from start to finish, even assisted with a few queries over the phone. Would highly recommend :)

I have had a horrendous experience with Total energy. After misdiagnosing a problem and making me wait a week for a readily available part I was told that a different part was required. Rob, the manager, then proceed to tell me how much it was going to cost and that the new part required (which is readily available) had been superseded. When I explained that the "superseded" part was available I was told that "I could take my business elsewhere". Unbelievably bad firm. Avoid at all costs! Five months to reply. Impressive! I wish that I could post a recording of our conversation for all to hear. I patiently waited for your firm to aquire a "hard to find" part with no heating or hot water during a particularly cold spell. I care not for my comfort however my four year old daughter is more of a concern. This I explained to you. When the part was finally fitted it did not work and the engineer said that it must be a different part at fault. Being an old boiler it too might be hard to come by. A quick search on Google showed me that both the initial part and this part were readily available although I had been made to wait a considerable time for the first part. I was told to "give it a couple of days" by your engineer and then call the office to see if you could get hold of the second part. I duly called the office, spoke to you and was bluntly told that the part had been superseded and would require something else to make it work. You then kindly started to tell me exactly how much it would all cost me. £390 plus vat. I then explained why I was upset, having found the first part readily available for £20 and was annoyed further as the "superseded" part was only £50 to buy. I asked why it was to be so expensive and was told by you to take my business elsewhere. I purchased the part from a supplier who delivered it the following morning. I fitted it and the boiler did not work. I searched online for the flashing light sequence fault code and diagnosed that the ignition was not functioning. I dismantled the boiler, discovered that one of your engineers had damaged the ceramic insulation on the electrodes whilst bending them during their diagnosis. I repaired this damage and the boiler has been working perfectly ever since. I have no training in boiler repair and maintenance yet I was able to fix it. What is your excuse? Please do not accuse me of being rude. I was merely annoyed at your spectacular lack of customer service. With regard to an invoice, Total Energy repaired nothing and left my family cold and without hot water for nearly two weeks without seeming to care one bit. No invoice was due.

Total Energy came to the rescue after my boiler failed. Quick response, accommodating and I was very satisfied with the pricing - what more could you ask for! Would definitely recommend.

Great company, with great engineers. I called them out to repair my boiler, and the service I got from start to finish was first class. Highly recommend to anyone