Chaps - Central Heating and Plumbing Services

DO NOT USE....... Called craig at chaps at the beginning of june he came out and diagnosed the fault on my combi boiler. He Ordered the part needed but sald if the part is replaced it may still not work and we would need a new boiler. This is where the good ends. Excuse after excuse the part arrived but wasnt the right one so he couldnt fit it yet still charged me for his time. He re ordered the part which arrived with him a few weeks later but he failed to turn up on 2 different occasions, and now 6 weeks later he has dropped the part off with me and not even attempted to fit it. I have had no heating or hot water for 6 weeks and now im having to find a new heating engineer to finish his job. I am £255 down and still no working boiler. USE HIM AT YOUR PERIL.

Totally different experience from the one other review. Gas boiler leak discovered 8 am. Chaps engineer here by 9 am. Boiler stripped and problem demonstrated to me. Needed boiler replacement. Quote same day. Delivery and installation 2 days later. All completed with minimum disruption; all debris cleared and disposed of.

Terrible! Called them out twice, they told us the boiler needed replacing. Got a second opinion (thank goodness) and it was just a frozen pipe! What a rip off! Avoid like the plague!!!

Excellent installation of new boiler - team were very tidy and considerate. Highly recommended.

Excellent service! Had a water leak coming through my ceiling. Spoke to the office who were very helpful on telling me where to turn the water off. Engineer arrived within the hour and repaired the leak within 30 minutes.