MCP Property Services Ltd

The most unprofessional ,unreliable contractors i have ever come across. After several occasions of giving a chance for improvement and for MCP to actually conduct a service they are paid for i have now decided to input my experience as It is getting out of hand. I will address one issue today as i could write plenty of reviews for each time we have had a visit from MCP. As well as rudeness and lies from staff members,to getting a job booked in to not completing a job as they should. They have never improved nor apologized for any mistakes or half done job despite the 98.8% customer service they advertise and proudly speak of.There is no consistency to bookings nor realistic time frames. As a company which their own staff complain about says enough to what us as customers have to deal with. They disregard disability and any policy that has probably been inputted ,as to which human would allow you to live in damp,paint half of what has been approved and leave you waiting with a home as a construction site to come back when it suits them. Furthermore tenants with asthma and chronic illness having to just accept so as afraid the job will not get done if we decline the days proposed . MCP need to have HR & management looked into. If you can not complete a job do not book it and then make us feel guilty after you call randomly expecting us to accept a last minute appointment as if we have no life or work . They are very easy to put the blame on you for not taking an appointment provided but disregard the length of time you have had to wait ,the amount of times you have called and not heard back and also the fact you can not cancel your day job constantly for them to come to complete half a job and re-book the rest. In addition to all the above we had a contractor come in to say i am "doing you a favor painting all of this space " Bearing in mind the damp occurred from the properties poor quality in construction,therefore we are entitled to repairs as maintenance is paid. Secondly this is his job and should actually do it without moaning,if not why you working ? Very disappointing and has caused alot of frustration. Would NEVER recommend for any business or personal booking.

Worst company enfield council have ever given repairs contract to! The workers are usually good but shame about office staff not telling the truth when you ring to find out why nobody has turned up on appointment day.Same old story every time either stuck in traffic, taken ill,or on an emergency job very bad service.Come on enfield council sort them out!!your tenants deserve better.If i could give no stars thats too many!

The plumber came in change the inners of the system and messed up did not change 1 part causing a flood in my downstairs bathroom and causing damage to my wooden laminate floors yet to hear them make any attempt to say sorry or offer to repair the damage

What a waste of time this company works with my housing association, every time they book a job to do at my house they call a few days before and cancel and give some lame excuse they cant come or decide to not turn up at all and when they do turn up there work is sub standard. avoid like the plague!!

Couldn't get a straight answer to a question if their lives depended upon it