Dial A Rod

Terrible, terrible service. As a landlord I had arranged for this company to inspect a blocked drain in our rented out flat. They turned up that very same day, and where let in to the flat by our tenants - so far so good. After stating they needed access to the rear of the property, they left the flat and never returned. Eventually, after waiting for more than 30mins wondering where the plumbers had gone our tenants rang us to say they were worried. After several calls to the plumbers who attended the call out, we got through and were told they would not return to the flat as the contract was with the landlord who 'failed to turn up to the property' and not the tenants!? Please note, that during the confirmation phone call to say they would be arriving in 15mins time I explained to the plumber (Steve) that my tenant would show him/them in. At no point during that phone call, did he (or indeed during the initial inspection of the flat from being let in by my tenants) state their was an issue with being shown to the blocked drain/pipe by the tenants. Eventually when my wife did get through to him, he was considerably rude to her over the phone, used an aggressive tone, and did not show any interest in trying to come to an understanding. Poor service Dial-a-Rod, very poor service indeed! I would NOT recommend.

Fast, friendly efficient service would highly recommend