Leakbusters (Leak Detection) Ltd

This company is owned by Ian Puddick if I am.not mistaken. He thinks it is OK to mock mental health. I think it is time the law was changed so people like him are not allowed to work in private homes or anywhere where the vulnerable and children are present. *Update* I notice a response from somebody in the team. I don't have to be a customer. I can only warn people about the conduct of Ian Puddick. I have evidence to show how vile he is. As for ANYONE in the mainstream media giving him their seal of approval— that is all I need to know.

I am unsure what all the fuss is here? I had a leak, Leakbusters found it ... no fuss

I have owned several properties over the past 25 years, and have never had to negatively review tradesmen. My experience with obtaining a leak report from Leakbusters Ltd, however, has compelled me to say something. A.It started with the engineer not turning up at the designated time (between 1 and 5pm). It was only when I called (note they didn't call me) at 4.55pm that I discovered that he was running behind and would only have been able to make it by 7pm. No apology, despite taking the afternoon off work and waiting needlessly for 4 hours. B. Then the "report" itself. The "report" (which I am more than willing to share with anyone who is considering this service) cost me £578 (incl VAT). It consists mostly of slightly out of focus photographs, including - very helpfully - one of my front door. It does not state: where the damp manifested in my flat and what the possible sources of 2 possible leaks could be. The very reason I commissioned a "specialist". C. Before the 'engineer' came, a deposit had to be paid. No problem there. But part of the quote included an additional cost in case tracer agent were to be used. Only upon signing off the job sheet, which stated 'Tracer used' did I discover tracer was used. No discussing in advance to obtain my permission to incur the additional cost. Upon questioning, the 'engineer' said he used a minimal amount - about £50-worth. Three days later, I checked my CC account for other reasons, only to find that an additional £140 + VAT had been taken. Now, please note that at this stage I had not received any invoice or any indication of what the outstanding amount was. Again, I had to call and ask for an invoice and an explanation of the costs. I received an email with wholly inadequate answers - and a fair few untruths - to the questions I asked. This happened 2 months ago. I have sent numerous emails and left messages for the boss, Ian Paddick, to discuss and explain but nothing. I cannot comment on any other services rendered by Leakbusters Ltd, but if you are considering using the leak detection service: please don't.

Great service, huge thanks to Joe for finding the leaks quickly and without fuss.

Leakbuster were very professional when I phoned them out. I can highly recommend this company and the workers are a credit to the company.