The Hamilton Group

This is the second time we have used the Hamilton Group and both times received an excellent quality of service. Sid came promptly, quickly diagnosed the problem and mended it. He was really helpful in answering a few general plumbing questions I had, very professional and very friendly. I would definitely recommend and would use for all our future plumbing issues.

We hired Hamilton Group to renovate our kitchen/dining area (the plan wa to join one of the reception rooms with the kitchen to have open plan). We choose Hamilton Group for their very good reviews and recommendadtions from leading bath stores. Even though originally we were assured the work would be coordinated by HG Renovations team, in the end it got subcontracted (without our knowledge) to a random builder who had no idea what he, and his team, were doing. Horrible experience. Structural issues all the way. 6m RSJ supported only on 2 engineered bricks, no padstones despite detailed plans from structural architect. Major leaks from central heating - on Christmas - we had to call Pimlico to fix it. No heating for weeks. They tried to put floor three times before it was finally assembled (btw, in the end it buckled because put on not completely dry concrete subfloor - but we gave up and didn't fix just asked for refund). Work estimated originally for 6-8 weeks lasted 6 months in total. Around January we asked to change team to original Hamilton Group and fired the previous builder. The new team was better but still not ideal. Some of the builders were not reliable, not always on time, delaying the work. Around March we let them go even though not everything was completely finished. The entire experience was mentally and physically exhausting.

We have had two recent great experiences with Hamilton. They changed the location of our boiler and then installed some additional pipes. The team was great (we had Roy), very punctual and were quick to find a solution for an unforeseen issue - all that at the original invoiced price. We will definitely use them again!

I had a tricky installation for the replacement boiler and Brad worked with me to find a solution. The quotation was fair and the work carried out to a high standard. There was an issue with the boiler cupboard door and Brad sent over one of his carpenters who discussed the options with me and resolved the problem well. Brad is a pleasant person to deal with and I have no hesitation in recommending the Hamilton Group.

Very prompt and efficient service. The problem wasn’t straight forward, but Sid saw it through for us. Everyone very happy to have shower working again!