KSN Northage

Communication about how they were going to go about changing the boiler.

I have had a terrible experience with this company! I booked an appointment for them to service my boiler and asked my mother to pop round as I work full time. I was told by my mum that the engineer was there for an hour and a half, banging around and talking to himself. He then announced that he could not put the boiler back together and was prepared to leave my house with it disassembled! He had my poor mum on the phone calling my cousin (who is a heating engineer) to come round to do it for him. When my mum could not get through he did eventually manage to reassemble it. To make matters worse he then pressured my mum into agreeing to pay extra for a landlords gas safety certificate by telling her I would not get any proof my boiler had been serviced (which is not what I was told when booking the appointment). When I called the company to complain I was just told ‘he had had a stressful morning’. I’m sorry but this really doesn’t cut it when I’ve had my elderly mother calling me at work distressed by his behaviour!! Don’t waste your money on these cowboys!

Great plumbers would use again, very friendly people

Very friendly plumbers who are always willing to help

Excellent family run plumbers. Nothing is too much trouble for them, giving excellent service and definitely value for money. We had a new boiler fitted 2 years ago and it was a lot cheaper than the quote given by a much larger country wide company! Would strongly recommend them to everyone.