Alistair Thorpe - Boiler Installations Fife

Choosing a firm to do work on ones house is nerve-wracking. I made the right decision here. A professional firm. Mark and Sam were lovely. New boiler, some replacement radiators, plus a few other bits and pieces. Everything great. Am very happy

What a fantastic, professional, well priced and efficient company Alistair Thorpe are. Highly recommend, I have good reason to say this....... After contacting 4 local plumbers, only receiving two responses. I was told the expansion vessel needed replaced, however one company wanted to almost dismantle my house, whilst the other just kept telling me they would call back as they were busy at the moment. Both were pushing to have me replace the entire boiler. I was running out of time with a winter holiday approaching and a boiler that needed daily attention to keep working. I then reached out to Alistair Thorpe (who are slightly further away from me). The first call showed the professionalism, I was listened to as I explained the issue and what the other two plumbers had found. Immediately I was asked for the details of my boiler so they could pre-order the expansion vessel. Then given an appointment within the week. On the day of the appointment the well known issue with the O2 network hit (my phone is O2), however when the engineer struggled to find my house (it is not easy to find) and could not get me on the phone, he went to nearby houses and asked as opposed to using it as an excuse. Once here he confirmed it was definitely the expansion vessel. Within a matter of hours the system was fully functional again with the pre-ordered vessel. He left leaving no mess or trace he had been here, other than the fact the boiler was working obviously!!!! I will unquestionably be going straight back to them for any future work.

My elderly mother had her gas cut off yesterday due to a leak , leaving her with no heating or hot water ! Quick phone call to Thorpes , they treated it as an emergency and were at the house at 5 pm. By 5.30 the problem was solved and the house warm again . I cannot praise you guys enough! Excellent service !!

Fantastic service from Darren and Kim in particular- thank you to you both. I wouldn’t hesitate in recommending Alistair Thorpe and will be using them again in the future.

I was looking for a local plumber to carry out a repair for me and I decided on Alistair Thorpe. They arrived the next day, and the plumber that turned up was really friendly and professional. They had the problem fixed in no time. Will definitely use them again.