Erg Plumbers

This is a scam They took money off my credit card without any warning or explanation. We rang to see about a plumber to do a radiator and outdoors tap. They promised the job could be done the same day, they took my credit card number. A man came round to look a few days later, he said ERG are a call centre not a plumbers and overcharge so to go through the work through him privately but he couldn’t do the work for some time. We still haven’t heard from him. We got an overinflated charge from ERG and then noticed £150 charge on our credit card with no warning. When I rang them they talked nonsense about diagnostics and supply of the tap and radiator and wouldn’t refund the money. The lady on the phone was very cheeky. We now feel we need to change our credit card as a fraudulent charge was taken.

This is not a local plumbing company!! It is just a call centre who take your card details and charge £150 for someone coming out to have a LOOK at the job!!! They have previously been on Rouge Traders!!