ARS / Rescue Rooter Bay Area South

The technician arrived on time -clean well dressed professional and willing to help with my plumbing problems. My technicians name was (Guy) he had a pleasant attitude while doing his job. He understood that my wife and I were Senior Citizens and on a fixed income budget. He recommended certain issues that may be future plumbing problems but we declined to peruse at this time. I was super happy with the response time, service and knowledge along with Guys award winning personality. I am very happy with the quality of his work and the time he spent problem solving our problematic pipe issues.

Duane and Eric are super efficient! They arrived on time and finished the work quickly! They also explained things clearly and make sure we will not make the same mistakes again! Thank you ARS. Good job!

Rafael was great he checked the drain valve on the hot water heater,a it was slightly loose he turned it a quarter turn. He suggested we replace it since it was over 20 years old. Father passed away and I am cleaning out the house we may sell it. If we don't then we will contact ARS to replace the hot water heater. We have had several experiences with ARS and there techs and customer service is 5 star every time.

I called ARS / Rescue Rooter around 5pm on a Monday evening for a Backed up Main Line and they had a Plumber out and the job done before 8pm. The Dispatch employee was very friendly and understanding. The Plumber “ Guy” was awesome. He new his craft and immediately found the problem with my drain and had it flowing in under 30 min. Price was $88 just as advertised. I highly recommended ARS / Rescue Rooter For your backed up main lines. Make sure you have an accessible clean out that makes all the difference.

I filled out a Home Depot web request to have a professional replace my leaking water heater. The next morning I received a call from ARS, and we scheduled a visit by their estimator (John) later that day. My heater is in a cramped interior space, so we were concerned whether there was space to fit a replacement with the same capacity as the old one (newer heaters are bigger because they have more insulation). John spent a long time sending photos to and talking with someone back in their office, and concluded it would (barely) fit. He explained some additional work needed to bring things up to code, what it would cost, and we signed the paperwork. Later in the same day, the installer (Guy) showed up to look things over, and spotted a problem. Turns out the space was too cramped after all, so I was forced to go with a slightly smaller tank. Guy got John on the phone, we talked through the options, and they gave me overnight to decide. The next day I decided, John returned, we updated the paperwork, then Guy showed up with the replacement tank, and 4 or 5 hours later, my new tank was installed and functioning. Overall about 48 hours from Home Depot online click till job completed. The whole time they did a great job of communicating what was going to happen when, what my options were, and following through. Very professional, I would happily work with them again.