OPC Drain Services

I have used this company on more than 1 occasion and would highly recommend to anyone.They are very competitive on price and reliable. Highly Recommend

Watch out! This company charges for services that they do not provide, and then hounds you for payment, threatening debt collectors! I booked OPC to empty my septic tank and do some high-pressure jetting. When I spoke to them on the phone, they told me the price to empty the tank and the hourly rate for the water jetting which was acceptable so I decided to proceed. OPC then took two weeks to do the job and only turned up after chaser phone calls from me. The team that arrived were pleasant and professional and did a good job. They spent less than half an hour doing the high pressure jetting, however when the invoice arrived, they'd charged me for a full hour. I called their team and explained the situation. They said "the Director isn't in at the moment, but we'll call you back". They never did, so as a good citizen, I paid for the septic tank and 30 minutes of high pressure jetting to make sure my payment was on time. I then started to get chaser invoices for the remaining amount. At this point, I'd still not had the phone call back that I was promised. I called OPC again and explained the situation and unfortunately had to deal with an extremely rude lady who sends out their invoices. Although acknowledging that they never explain to customers that they will be charged for a full hour of jetting services, even if the team only spend five minutes on site, she said "no one has ever challenged it before". It was left that the elusive Director "had just gone out for lunch", but she'd call me back. She finished the call by saying that if I didn't pay then they would send the outstanding amount to debt collectors. Again, no return phone call ever came, just more chaser invoices. I'm writing this post today having given up. I've settled the outstanding amount of £43.80 for water jetting that I never received, having decided that it's an investment, allowing me to write this review and warn other customers of OPC's approach to customer service and pricing. It's such a shame that their admin team let down the professional on site team, but I will be avoiding this company at all costs in the future and you should too.

Fantastic service many thanks from all at Premier Bikes Wootton

Extremely inconsiderate towards people trying to sleep: cleaning drains well after 1 in the morning and running the engines of stationary cars for hours on end for no apparent reason.

This company were excellent, professional, available out of hours and left everything tidy. Their cost was reasonable, I would recommend them.