SA Hancock Ltd

Did a fantastic job. The guys were polite and very tidy and I would have no hesitation in recommending them to others.

Late, messy, rude and hugely overpriced. Avoid at all costs!

Overpriced, dishonest and sloppy: Always used this company in past and recommended them for business use, but never again following an expensive boiler replacement following 3 mess ups: disconnected oven (£85 for 30 mins work) and when taking it it away left oven shelves and trays on road outside house nearly causing damage to cars; electrician couldn’t connect Nest thermostat after 1 hour visit and advised me to buy a replacement. Fortunately I managed to connect it in 5 minutes. And worse of all, engineers caused leak in my brand new kitchen and utility room ceiling. It took a week to trace the source but their engineer agreed with our builders that they go ahead and patch up and make good 8 holes made trying to find he source of the leak. Several weeks later, they’re refusing to pay for anything more and a 5th of the cost of the damage arguing that their engineers would never authorise such repairs: a blatant lie!

Excellent service from the initial phone call to the home visit itself and invoice sent quickly through the post. Will use again. Thankyou.

As a mum with a 7 month baby I am happy that S.A Hancock sent a respectful good engineer. I phoned them at 9:11 a.m and by 11:17 they were able to sent an engineer for a plumbing issue. Richard the appointed engineer. Not only did he make my little one smile, he also gave an estimate that it would take about 30 mins to do the work . He then called the office to confirm the price. The price was 1/3 less inclusive of VAT from a previous company whom demand cash to do the work evading tax. Given that S.A Hancock have represented themselves as a properly organised and reliable company. I immediately arranged for repair appointment for today at 9a.m. Richard was back again, on time, he did the repair in 30 mins, he did a good job and said the office will post the invoice. I am very happy with the overall experience. I just texted my husband to express this and he said “ Awesome!!! Well done ????. So happy you found an honest plumber”