
- Country: USA
- State: California
- City: Pleasanton
- Address: 7785, 5776 Sonoma Dr suite b, Pleasanton, CA 94566, USA
- Store
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Customer service was top notch beginning with the initial call to corporate to get an appointment scheduled for the following day. The service technician Beni was fantastic and completed the task of installing a new unit (which he had on his truck) with remarkable efficiency. Would not hesitate to recommend "Water Heaters Only".
Quite happy with their service! Our initial installation of the water heater was done back in October 2018, but we had a problem with our recirculation pump recently. Since the first installation, Beni was professional, knowledgeable and very pleasant. He came out again for my circulator, found the problem right away and replaced it within one hour. This service was done the next day after calling the customer service! Thanks Beni!
I am glad both 800# Rep & Installer took time to "educate" me about difference between W.H.Only and big box stores like Lowe's & Home Depot. W.H.Only will stand behind their work 365 days *beyond installation date* while big box stores will have a plumber Remove & Install new water heater, period. I find Benny the Installer to be Honest, Knowledgeable & Thorough -- Thumbs UP!!! the 800# Rep was Paul (to best of my memory.) Installation date was 12/4/2018
This is Yabin Lu at Pleasanton. We have our 14 year old water heater replaced on December 22nd, 2018. Mack was the technician. He has done a very clean great professional job. The services was great. For the appointment, I called them about 3 days earlier. The original scheduled person was sick and the company notified me one day before the service and asked if it was OK to move the schedule from morning to the afternoon on the same day. That was really nice. Thanks for your service.
Peni, our installer, was professional, knowledgeable, and thorough in approaching our water heater issue and answering our questions. His removal of our problem water heater and installation of a new replacement was quick and efficient. Thank you for helping restore the hot water for my family! -Terrill Tang, Installation date: 10/9/2018, Installer: Peni