Benjamin Franklin Plumbing

Excellent set of technicians-plumbers. They check every faucet, cleaned out the tub drain of hair mosrly, looked like a rat-just gross, but they had no issues. Answered all my questions etc. They are prompt,and respectable. I will continue to use and spread the word of Benjamin Franklin Plumbing for all my plumbing needs. Thank you!

I Called Ben Franklin Plumbing and explained I shut off the water to the house and yet the meter is still running, so I must have a leak between the house and water. So they sent a plumber out. He then proceeds to tell me there is nothing they can do because they can not detect leaks, and that I need to pay a $79 service charge. I asked to speak to a supervisor because if there is nothing they can do for leaks he should have never been sent, or I should have never been charged. I then spoke to the supervisor who did not help in any way. So sure they made away with $79 of mine for providing no service, but they will lose thousands in losing my business and my friends, families, tenants, and Realtors' business.

We have always appreciated the work Ben Franklin has done for us over the years. Recently, we had them install a Halo whole house water filter. Wow! We are pleased. We live in Pelham and have lots of limestone in our water and have lime build up on plumbing fixtures (wonder about our bodies!!). We are seeing lime build up disappearing—it’s flaking off the shower plumbing and has been easy to remove from other sink fixtures. We recommend it to our neighbors.

We had Ben Franklin plumbing come to fix a “running toilet” The serviceman recommended to replace the toilet for $500 or he was willing to rebuild it for $360 We obtained a “second opinion” with another plumber who rebuilt the toilet for $145 I would strongly advise you to always get another quote when using Ben Franklin Plumbing. The above significant discrepancy seems unethical to me.

I called you last week to see about my, leaking water supply line to my refrigerator. I told the operator that I had a leak in the small plastic water supply line that supplies water for the ice maker and cold water, She assured that the truck was fully supplied for any need! When your technician called,I told him the same bit, I have a leak in the water supply line. When he arrived I showed him exactly where the leak was located. He went to his truck and returned to say that he didn’t have the required line. He told me he would have to go to supply house for the part.He had me to sign that I would pay the service call fee and the supply run cost. He goes to the truck only to return to tell me his supervisor said that they don’t repair my type of refrigerator. But he did take off the supply run cost. My question to you is why didn’t either of your employees tell me that you didn’t work on my type of refrigerator during either of the calls. Instead I have a $70.00 service fee for a call which didn’t repair my refrigerator. I went to a plumbing supply house a returned with a $1.48 part that I cut out the hole in the line and installed the part in 5 minutes. I guess I learned a great lesson, that I will gladly share with anyone who asks, do you know anything about Benjamin Franklin Plumbing? Have a nice day!