Vinshire Plumbing & Heating Ltd

Fitted new combi boiler in my airing cupboard and removed old boiler from kitchen. The two young men were very polite and respectful that it was my home. They made every effort to keep any mess to a minimum by using dust and stair covers etc. Builder came as promised to fix brickwork and plaster this morning. If the electrician turns up to wire today then it will be a job well done. My reason for not giving 5 stars is mainly due to not being able to contact their office 50% of the time.

Had Vinshire plumbing out on 13th May 2019 to do a basic annual service on a smoke alarm. Within 5 minutes of the engineer leaving my property the alarm was bleeping. I immediately rang Vinshire back to get engineer to re attend after several phone calls being left on hold for 5-10 mins I was assured by Vinshire they would call back unfortunately they did not. If you have a choice do not use this company.If they cannot even resolve basic safety checks on a smoke alarm what hope have they of resolving more complex problems??! In summary TECHNICAL ABILITY OF ENGINEER Zero. Customer service staff at Vinshire Zero

Due a gas service the first attempt to visit my property I was unaware someone was coming. The second attempt I tried on numerous occasions to contact to arrange a day that I can be in but unable to get through! Someone did turn up as I was leaving for work and I spoke with him whilst I was still waiting on the phone to speak with someone he could not help with booking a day in for me! On the third attempt once again I received no information with a time and just missed them! I have tried numerous times to get hold of someone! I work 12 hour days with only two half hour breaks so I am unable to sit on the phone waiting to get through! I am now being threatened with court if I’m not in for the last attempt but once again I am working and unable to call through to arrange a convenient day I have been on the phone for 40 mins now still on hold!! I can’t find anywhere on a website to arrange anything either!

Absolutely useless company to deal with. I have had no heating or hot water for nearly a month now and the plumber is still non the wiser to getting the boiler fixed. With the amount of parts that have been ordered and have not worked they may aswell have fitted a new boiler.

Terrible conpany, came to fixmy boiler, they were very rude. Told us we need a new part and to perseve with it 4 months later still no part or hot water.