Roy Neilson Plumbing

11 year old water heater suddenly failed on Saturday. Plumber couldn't come until Monday morning and when he did, unfortunately, he broke the news that the fix was not a simple thermocouple change out as I had hoped but would require a change out of the "brains" of the heater and since it was an old unit it was no longer warrantied nor did he have the part on hand to fix it without an order. Seeing my displeasure, and being a decent guy, he gave me a referral to another plumber (Jerry at Roy Neilson) who he said "might" be able to help me out same day, gave me a pat on the shoulder and wished me the best. I called the main office and was given Frank who sent me Ben as his "best guy." Ben came and diagnosed the same thing (unfortunately) but said he could get the "brains" for the next day or he could change out the whole heater. Well, I knew the heater was going to need to be changed this year anyhow, but I didn't want to do it under these circumstances. Jerry got on the phone and led me through the options. I went for the heater change out and, as promised, Ben (and Roy) showed up first thing next morning to begin the work. Jerry himself came by mid morning with the replacement heater and to take away the old one, and he gave his expert recommendations based on what he saw which were appreciated. Everyone was totally solid, friendly, and the work appears to be fine (less than a day out). Not looking to have major plumbing problems again any time soon, but if you do and you get Ben and Roy to come do your work and Jerry's leading the job, I'd feel confident that you have guys who will get the job done well for you. They made a positive experience out of my little hell. ;)

Needed a new water heater, Ben made the experience great, fast and back to having hot water. Would highly recommend Ben and Roy Neilson Plumbing.

Terrible service, the worst plumbing service, they make the worst diagnosis, and on top of that they charge their estimates, and threaten their customers. BAD BAD BAD

Contracted with them to replace bathtub, install new valve, re-tile, etc. Never argued about price and waited patiently thru delay after delay. This problem-free work on my side took nearly four weeks to complete, even though tile edge still to this day has not been completed. I stupidly paid in full anyway and was even willing to contract for more work. That additional work was tiling a 40 square ft bathroom floor which was first to cost $600 and then $1200 a week later without any reasonable explanation. Now my calls and texts are ignored and I'm left with an incomplete project. Be very wary of using this company as they do not deliver what they promise (in writing) and will leave you holding the bag. This was a long-established & reputable company bought by new owner who is not reputable and has no sense of right and wrong. Don't let my experience happen to you. Look elsewhere. You'll be glad you did in the long run.

Great service, didnt try to over sell us, speedy response and speedy job done. Also resonably priced.