Merry Plumbing

William showed right up on time on the designated appointment and was very knowledgeable and informative regarding an automatic earthquake shut off valve I was interested in getting placed on my gas meter. I made an appointment for the following week to have it installed and again William showed right up on time and came with the correct tools and parts to install it. Afterwards, he re-lit my water heater and also checked my gas burners on my stove to see that they were working properly before he left. He also told me if I had any further questions or concerns about the installation, not to hesitate to call Merry Plumbing, In short, I was very impressed with how everything went so well.

These people are honest an have 100 per cent integrity. I recently had an issue with a wall heater, a concern I clearly articulated in my initial phone conversation. The tech came late (thanks LA traffic) and said, after 3-5 minutes looking at the unit, that the company would not allow him to do the job. I thanked him and he left. I called a contractor friend who said ridiculous. He came, we bought the pieces necessary. ($5.58 @ Home Depot). And did the job ourselves in 36 minutes. I then received a bill for $97 from My Merry Plumbig. For no work done. Stunned does not describe my reaction. I called this morning and spoke to Noami, explained my situation and simply asked how she would feel if this had happened to her at her home? LET ME TELL YOU SHE WAS INCREDIBLE! She immediately said that there was a mistake in issuing an invoice and that it would be waived. That they did not typically deal with heaters or air conditioning and was surprised that a service call was issued. She also said that as this was our first encounter she wanted to ensure my happiness as a customer. WOW! Does this happen aymore? I assured her that I own 2 properties and would not hesitate to call on their services in the future! It is good to know that customer service and integrity still reside in the world and particularly with My Merry Plumbing. I will be referring them to my friends.

Cannot thank San Marino Plumbers enough. After a pipe burst under ground where my retail store is, we called. They were here very quickly and after 3 days of work, all new plumbing. They were conscientious, organized, clean and thoughtful. They were aware that we were running a business and stayed out of the way as much as possible. Jim, the owner, sent Larry and David to do the job and I can't be more pleased.