Fast Water Heater Company

Fast water heater company came to my house to install garbage disposal as Home depot's sub contractor. I paid $189 through home depot already. The total installation time was a bit more then half an hour. Toward the end of installation, the installer wants extra charges and force me to pay the extra charge on the spot to fast water heater company directly. Otherwise, he would take off part of the installation and leave me in a state of incomplete installation. This is very unprofessional. If they want extra charge, they should bring it up before taking off my old disposal. They should not force payment to them. All payment should go through home depot. They should not threaten customter to take off part of the installation. I paid them and then file a complaint with home depot. Home depot rep apologized over the phone, set up a case and refunded me the money.

Excellent service and friendly staffing

My technician was Richard (didn't see his name on the choices given). He installed two new toilets at my house (on Monday and on Friday) and he did excellent work. He was polite, friendly, cleaned up, and worked hard to successfully install the toilets I would hire him again.

After a very frustrating week trying to get my hot water heater replaced, Joseph B with Fast Water Heater Co saved the day! Starting with our first contact, Jeff, we were very impressed with the level of punctual, kind and professional attention we received. We appreciated their prompt response and service. Upon prompt arrival, Joseph B handled the business paperwork and insurance interface with clear professional communication and kindness (did I mention it had been a trying week?) joseph went right to work! Efficiently installed the best hot water heater EVER!!! Thank you so much for your GREAT SERVICE!! Sincerely, Kerry

The Good: I was pleasantly surprised how fast Joseph B. was able to replace the water heater. Great job. I would definitely trust Joseph to handle our water heater issues in the future. The Bad (or just disappointing): We called Fast Water Heater on the weekend. I told their office that it was leaking and that the combustion chamber was wet. That it's not repairable. They said the repair technicians only worked on weekdays, and that only the installers worked on weekends. Monday, Joseph came saw the leak and agreed that it needed to be replaced, but had to schedule it for the following day. The replacement could have been done on Saturday.