Nexgen Air Conditioning Heating and Plumbing

The technician was great and actually arrived early. The reason for my rating is the pricing. My A/C had a coolant leak in it and needed to be fixed and totally recharged. I was charged $83 a pound for r410a refrigerant which is excessive since their wholesale cost is less than $5.00 (five dollars) a pound. While I realize they need to mark up their services for a profit, I was also charged $247 to fix the leak. I am posting this as a warning for people who need service. Their pricing is at least a few hundred dollars higher than it should be. Again great service, AWFUL pricing. I don't know if this is their normal pricing, or if they were simply taking advantage of people during a heat wave. Either way, you probably want to call somebody else. To the owner who posted a response: Despite great service from your tech, I have lowered my rating to a 1. The reason for this is that despite posting that you would contact me AND my filling out your internal review stating I would like to be contacted, you have FAILED to do so. It seems that you posted a response to simply make it look like management cares what customers think to others who read these reviews.

I had Nexgen come in and gave me a quote on a new AC and furnace. As soon as I had signed the contract, they went ahead and took out the old units and had them hauled away. The next day they were at my place at 8 am and started working and 4 hours later they were done. I am very happy with their job.They are really good at what they do. I will definitely recommend them.

Scott Cole, whom we spoke with on the phone, and Andy Mercado (the awesome technician who serviced our A/C unit) were wonderful people to work with! They were very knowledgeable and professional in all of our contacts with them and made us feel like our comfort was the most important thing to them. We will highly recommend them to our family and friends and not hesitate to call on them in the future. . They did a great job! Fred & Linda, Ontario CA, June 30, 2019

This was the second time NexGen completed an A/C tune up and heating system inspection at my home. Both experiences were very positive on all counts. I appreciate the thoroughness of their work and the professionalism of their representatives.

Great customer service overall ! Thank you Axel for your help and professionalism. Great job and very satisfied with the service. Would recommend to everyone.