- Country: England
- State: East
- City: Norwich
- Address: 48 The St, Brundall, Norwich NR13 3DX, UK
- Store
Shop 1, 176a Norwich Rd, Wroxham, Norwich NR12 8SA, UK
Bit of a panic this morning, a Sunday, with a blocked toilet, phoned our insurers about 11.00 am, then at 13.00 a gentleman named Shaun from Woolco (UK ) Ltd knocked on our door, and it was fixed within one hour and everything back to normal, Thank you Shaun and than you Woolco (UK ) Ltd. Excellent service.
Despite waiting in on 4 occasions and my garden being dug up twice, not only do I still have a leak but I also now have a reduced water flow to my property. I feel it is only fair to give Woolco a chance to put matters right before I expound further, but I am very unhappy with their work and delays to date.
Tony came out today and did a fantastic job, really professional and friendly.
Absolutely the worst plumbers we have ever used. The telephone staff are so rude and they don't turn up when promised.They turned up at 11-30 one night after phoning at 9-30 in the morning. They were booked through homeserve again today and still haven't turned up. We were promised between 12 and 5 .It's now 7 o'clock and have just been told they may get here in a couple of hours but they can't promise.This job was booked last week ! Also the girl in the office lied because she said men don't answer the phone.My husband spoke to a man yesterday and I spoke to Rob today to find out what was going on !
Brilliant service. Yesterday (Bank Holiday Monday) I had a plumbing emergency in that, when I flushed the Loo the effluence came up in the bath. Eventually, after using £12.00 worth of sink unblockers, the bath, loo and sink stubbornly refused to drain so, HomeServe were contacted and responded immediately saying someone would be with us before 22:00. A drainage guy from Woolco turned up at 21:45 and ascertained the problem was in the stack but, as it could not be fixed by 'plunging', we would have to have a plumber remove the loo in the AM (today). The plumber (James Parry) turned up at the appointed time (09:15) and rapidly worked out that he could go into our loft and 'rod' the stack ... Sure enough, he cleared the blockage without having to remove the loo. Well done, Homeserve, Woolco and especially James!
