2nd City Gas Plumbing & Heating Ltd

excellent on all aspects! Started with a boiler service, then had a new boiler installed. Done within a day, proper and clean work. Then within a few days an issue appeared which was immediately dealt with (was due to the gas meter). Very quick response time, team always on time and enthusiastic. Clean, efficient, proper job, always had an explanation about what was going on, and always nicely answering my questions. Will use again without hesitation when needed. Highly recommended!

Dan came to have a look at the bathroom yesterday and was able to come round the next day to install a new bath and screen. Dan did such an amazing job and was professional all day. I couldn't be more grateful for such a speedy but thorough service. Many thanks!

I have been using 2nd city for 5 years now and I can safely say that they are by far the most reliable and professional plumbing and heating company to use in the West Midlands area. Whether it’s a simple boiler issue or a more complex heating job, these guys not only respond quickly and efficiently, but there level of workmanship is top drawer; so much so, that I recommended them to the whole of my family and friends who have required work to be done in this type of work. The main reason for this review (as I very rarely share my views publicly) is that 2nd city recently performed a major plumbing and heating job for my elderly parents. My mom and dad had obtained a couple of quotes elsewhere (they had forgotten about 2nd city), and these quotes seemed very high in comparison to the actual job to be undertaken, so I contacted 2nd city myself and spoken to their owner Mark, and explained my concerns. He immediately sent his team over and they not only gave my parents a fair price but produced a high quality job and sorted the issues out without any problems or delays which impressed me as there are companies out there who do take advantage of the elderly. In summary, if you are looking for plumbing, heating or gas work to be done, I would recommend using 2nd city...great company and will not rip you off.

Have used these guys before and normally very impressed but on their last visit they were sloppy and disappointing. The emergency callout for our dying boiler was great. When we had to then have them back to replace the boiler several things were not great. 1. they turned up 2 hours before the time agreed, which woke us up and meant we had to have quick 2 second showers so that they could get on with the boiler removal. 2. they made a mess: - they managed to get grease / oil strains on the brand new carpet in the room next to the boiler and also on the edge of the sofa in that room. We had sheeting we could have put down if they had warned us they might be making a mess. - they had to cut a roof hatch for access to the flue and that got white dust everywhere in the utility and the next room and again they didn’t warn about making a mess so we didn’t get a chance to cover up any furniture or anything. They didn’t even move the coats hung up right next to the boiler or ask us to move them. (have had a boiler replaced before in different house by different company and no clean-up was required so I don’t think it’s our fault for not realising). 3. they somehow decided it was a good idea to swap out the boiler but not replace the user interface (for setting timer and stuff). We assumed it was integral and would also get replaced but they didn’t warn us it wouldn’t be or ask us if we wanted it changed (we would have had to pay more for it obviously but that was fine with us). So now we have a brand new boiler with an ancient user interface that we still don’t really know how to use as the previous owners helpfully didn’t leave us any manuals. 4. they managed to spell our road name in various creative and different wrong ways on all the paperwork (install log, invoice, etc). it was different on each document, hopefully no-one will ever care or doubt their authenticity because of this but just shows lack of attention to detail.

Had them round to re-grout a shower tray, seemed like a good job until it pulled away after a few months, they were good enough to return to do the job again but have only made it worse as he tried to re-grout the whole tray perimeter but now its leaking worse than before! Really disappointed as I was going to use them for a whole house re-plumbing job!