Sugplumb Ltd - Plumbers & Heating Specialist

Sugplumb installed a ground source heat pump into our new build. It's working well. Helpful guys.

Sugplumb installed a new outside boiler and closed loop system at our old cottage almost two years ago. The system was poorly installed, with no magnetic filter fitted with the boiler, non existent insulation on the pipes leading into the house and without rerouting the holes drilled into the house, meaning that the pipes are exposed where they should not be and the pipes themselves sit directly against the granite without any protective insulating cover. Furthermore the new tank is much smaller than what we requested and has been placed too close to the boiler itself which is outwith fire safety / building regulations, again this was something we had specifically asked to be done properly. Since being installed there have been issues with pressure, they took two weeks to get the system pressurised when setting it up but did not bother to find out what the problem was, resulting in the pump burning out, charging us several hundred pounds to replace the pump and for multiple visits when the heating failed. We have no reliable heating system and have to repressurise the system on almost a daily basis. Despite persistent phoning and emailing, Sugplumb have never returned to address the problems. The last communication I had was August 2018 when Stuart Sugden assured me he ‘would not leave us without hearing through the winter’. He never returned my calls again. Minus eight so far this Winter and no heating. I have had three separate quotes to fix the boiler installation the cheapest of which was £2000. This does not include work on the pressure issue which cannot be quoted as it is unclear what Sugplumb have done, such is the poor workmanship. The impact on our day to day lives has been incredibly upsetting and demoralising. Please, please avoid Sugplumb at all costs.