Home Services at The Home Depot

We had a chain link fence installed through Home Depot Lodi. They did an exceptional job at a competitive price. I will call them again for future projects.

I needed carpet installed in two rooms in my house. They had advertised a 72 hour install which I thought was great considering I was listing the house in 5 days. After they charged 50 dollars for an estimate they said that the offer was no longer valid. Now it was 7 to 10 business days for an install. Called install carpet customer service based in Georgia. The rep was was rude and short with me. They finally transfered me back to the lodi store which said they would refund my money after I argued with her about false advertising. In addition, the name of the carpet I wanted installed ...."72 HR F&I NOBLE ELITE"....

Terrible storm door experience. Ordered door Feburary 22. Came out to measure a week later and when door showed up it was wrong size. Needed to be custom ordered which took another 3 months. Home Depot blamed it on construction company but I think Home Depot just ordered the wrong size. At one point they had 3 doors on my order, I told them I only needed 1. Well all three were different sizes and the lady just guessed. After 3+ months, Nobody called with an update and I had to initiate all follow ups. When the door finally came in it took forever to have someone come install it. Then the install company did a terrible job. The door had to be built out from the frame so the install guy said no latch would work and left it. The door would sway back and forth unless you dead bolt it. Then the bottom arm broke where it connects to the frame because he only put one screw in instead of 3 that are supposed to be there. I had to call corporate Home Depot customer service to get anywhere. I ended up calling Anderson door myself and having the parts sent to me so I could finish install. I got a bracket and it closes fine, like a door should. Not to mention the frame is missing screws and bent up at the top. The Home Depot store is terrible for customer service and follow through. I called to speak to Travis who I was told was the manager and was told he was too busy to talk to me because he was in a meeting. I left him a message and never recieved a call back. A separate time I called and left a voicemail for a lady I never recieved a call back. Then when I called again I was told I never left a voicemail. All in all it took almost 6 months to get the door installed and I had to finish the installation. Corporate Home Depot customer service Devon Daniels is the only reason anything got ordered or accomplished. So thank you to her. I can not stress enough how terrible this experience was and how I will never go back.