Humphrey & Crockett Ltd

I dealt with Paul Humphrey. He was very helpful and kept me up to date by email regarding my order and answered my questions promptly. The men who fitted the water softener were polite and efficient. The product is excellent and just what we needed. I would have no hesitation in using this company again.

Absolutely delighted with our new stove. I mainly dealt with Bill crockett who was brilliant throughout. Fantastic knowledge and expertise. We had a new hearth, brick slips, stove and oak beam which were all fitted to the highest standard. I couldn’t ask for more. Would definitely recommend. Thank you to Paul and everyone else who help in this.

I've worked with Humphrey & Crockett for many years now and have thoroughly enjoyed each project. The teams have in-depth technical knowledge and are passionate about the quality of their work.

I apologise if this is a slightly lengthy review, but I feel it is well deserved. We recently took on our first house renovation project which required a full new heating and plumbing system, including an oil tank and boiler. We went to Humphry and Crockett, initially for a wood burner, but quickly discovered they could provide us with the whole plumbing and heating package. From initial contact, quotation visit, to completing the job, the customer focussed service and professionalism has been second to none. Every member of the team has been involved and each one of them tackled the sometimes tricky re-fit of our old farm cottage with nothing other than a can do, problem solving, really positive attitude. They worked really well as a team, were fun to have around and never lost impetus, given the work took seven weeks to complete. We also had a wood burner instslled. At the end of each day they ran through what had been done with me and what to expect next. I was on had every day and every time the team had a query about where or how we wanted something they immediately came and asked. They were also very patient with me when I didn't understand something. The quality of their products and workmanship is excellent and although the headline cost was a lot, we have had absolute value for money (I researched their product prices and could not find them cheaper anywhere else). As with any such work there are always teething problems, but anything we flagged up they addressed immediately and did not quibble over anything. At no point did we feel out of the loop with what was going on, as communication and site visits from Paul, one of the partners and from the team on site was clear and frequent. This project was quite a leap of faith for us, but Humphrey and Crockett delivered and we are very pleased with the result. We would have no hesitation in recommending them. In fact, we have them cued up to complete works in a planned extension in the near future.

Fantastic helpful staff that certainly know their log and coal burners. Highly recommend them if you are thinking about getting one.