- Country: England
- State: South West
- City: Shaftesbury
- Address: 7d, Wincombe Business Park, Littledown, Shaftesbury SP7 9QJ, UK
- Store
- Monday: 8:00 AM – 5:00 PM
- Tuesday: 8:00 AM – 5:00 PM
- Wednesday: 8:00 AM – 5:00 PM
- Thursday: 8:00 AM – 5:00 PM
- Friday: 8:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
We have been using ACE for several years now, so this review is not for one job only, but it is a reflection on several years of service. Over the last 4 years we have replaced 2 gas boilers (separate buildings), installed a new hot water cylinder, commissioned underfloor heating, and had a few emergency visits. Our last job was an installation of a new gas range cooker. Our search for a plumber/heating engineer started by asking for quotes from several local tradesmen, and even though one of them came in with a better quote, further communication with that person didn't flow, so I contacted ACE again, (Ben from ACE was the only one who thanked me for the inquiry after my note that I was going to employ someone else). How pleased I am now that it worked out this way. Here are few points which make ACE stand out in my eyes: - we can count on ACE - we had a couple of heating emergencies (in winter months - typical) and Ben and the team responded quickly, they went out of their way to come after hours and stayed until 9pm to get our heating going again. All within normal charge rates. - their prices are competitive, and their service is exceptionally good. - they have very good customer facing skills (meaning, they are polite, efficient and honest) - they also have a wealth of knowledge for both, traditional and new technologies. We are very happy to be their client!
Ace were very helpful on the phone and were able to send out an engineer immediately, unlike other services in the area we had contacted. He was prompt and able to sort out the problem quickly and efficiently. Will definitely use them again if needed.
Very quick to book and helpful, honest advice and an explanation about the work being done from the engineer. We now have a pump installed which has hugely improved our shower water pressure! Very happy!
Recently wanted this firm to carry out some work on my property. They wanted a 50% deposit before starting work. The advice from consumer groups is not to pay in advance yet they insist on this deposit. Just lost my business.
Got a quote from Ace and their service matches their name - very happy.
