Action Plumbing and Rooter

Mike is an incredibly angry and unprofessional individual. The customer service I received was belittling and absolutely HORRENDOUS. Will never go back or recommend!

I’ve used this company a few times at two different residences and the work they did on site was decent. The actual person who came out was professional, on time and did very good work. That’s why I at least gave them two stars and not one. The reason for the low rating is the awful customer service on the phone. Each time I call the owner makes everything seem like it’s my fault with no positive feedback to resolve the problem. I didn’t do this, or I bought the wrong piece or whatever. Just terrible people skills. I won’t be using them again. If you want a company that is going to make you feel stupid for your plumbing choices and that belittles and argues with you on the phone choose this one. For my money I will be finding someone else who will be more positive and proactive in solving my plumbing problems. I’ll be going elsewhere in the future for sure.

I called Action Plumbing out to install a tub spout I was having problems with, They showed up fairly quick, presentable However when the plumber came in to perform the work he said it would be quick and easy and he when he finished the job he asked me if I could finish trimming the tub finishes,I responded by telling him "No, I am paying you $175 an hour, you can finish it since you've only been here 25 minutes, I want my money's worth" in which he stated I got my moneys worth by him fixing my spout. He then gave me my tag to sign which stated he modified the spout (tearing out the guts and jerry rigging it) and he was not responsible for it. The $4.00 parts he used were then marked up by 1,100%! I was not notified by him the parts had such an outrageous mark up, I expect a Good company to be u front with me about both parts and labor. 4 parts costing $44.00 is Absolutely Outrageous! And the plumbers attitude the whole time as if he's doing me a favor to charge me $219 for 25 minutes of work and not want to finish. He also left his foot prints in my brand new, never used bath tub. I will Never use Action Plumbing again.