Walton Plumbing Ltd

I feel very bad for the company's service. I paid lots of money but my problem is still not solved.

I agree with others, Walton Plumbing is best avoided. They charged much more than was reasonable for a cylinder replacement and left ceilings cracked. We had ongoing problems with hot water supply and they were slow to respond. The person in charge is patronising and unhelpful. They don't have apprentices, so they aren't contributing to the future and it means that you will have a senior plumber holding the other end of the cylinder when a job requires two people (and be charged accordingly). The plumbers and office staff are pleasant though, which I think explains the variation in the number of stars here. The problem is at the management level.

These guys are masters of charging and misleading advertising. Living on the edge of the city, I wanted a local plumber to avoid large travel costs. I discovered that they list themselves as "local plumbers" to almost every suburb in Christchurch. It was going to cost me about $100 just to get the plumber to my door after waiting a week for service with no hot water in the interim. I cancelled the job, then heard from friends that Walton's are renowned for overcharging and poor service. Another firm came on the same day i rang for much more reasonable rates.

They charge a lot and don’t really do things right. They charge hundreds and spend hours for ‘investigation’ and finally tell you no we cannot do. The year before last year to fix a very obvious leaky pipe they investigated 3 times and finally changed me more than 1000. Same job other plumbers usually do in an hour and charge about 200. And the ridiculous thing is they did not deal the pipe right so the joint is leaking again! Now I have to patch my wall for a second time. Never use them!

If there is a zero, I will rate this company's service/professionality as zero star. Poor workmanship, Overcharging and be totally in-responsible. Used once and so disappointed.