T & N Plumbing & Electrical

Edited July 28.... Update!!! The next day we walk in our garage, and it reaks of propane gas! We immediately call PG&E out. They made us evacuate the building, and requested emergency services, as the gas man walks up our driveway his meter is already sounding detecting gas. Once in the garage is was going crazy beeping. The t&n tech did NOT tighten the burner nut, it was on with one turn, as a result propane was just filling our garage. They said one little spark in the garage and boom! We have two little kids, thank God we caught it, before something very bad happened! I will NEVER use this company again. We contacted our home warranty and they sent the info over to the contracts dept to try to avoid using them in the future!! Be very careful using this company! July 25th My experience was wonderful. The tech showed up a few minutes before expected, I let him know I was just down the street. When I got home, he was kind, respectful and still wearing a smile. He was prompt and efficient. I was thankful to have hot water back! He even let me watch, just because I'm very inquisitive by nature. Despite many bad reviews I would recommend T&N, glad our home warranty sent them!!

Long story in short don't trust them to let them into your house. The technician came and he didn't fix all the requested, he did fixed the easy part of it and because he didn't want to stay in the backyard in the heat to fix the problem, he requested an authorization from the insurance company for access throw the wall which he knows they will reject it. I am sure the requested access is not necessary to do the job. Now I have to hire someone to fix the issue because the insurance company will not send someone else.

Incredibly unresponsive. I had no hot water for two weeks waiting for them to fix my water heater. I finally gave up and called another company who fixed it in the same day. I would never use this company again and highly recommend you look elsewhere.

It was a headache to work with this company to say the least. They definitely do not care about customer service or building any relationship with their customers . Home warranty should not do business with this company . Our first appointment was great the tech was on time , but long story short he wrote a wrong report and did not include the right things , I understand mistakes are made and he did not find our main clean out , what is unprofessional of this company is that instead of admitting fault and taking responsibility and wanting to fix their mistake , Sonya the “supervisor” wanted me to wait 3-4 more days for a plumber to come out , when it was an emergency. The worst experience I’ve had with upper management, and from what I have read in all reviews is I am not the only one to have been mistreated by Sonya . Disgusting way to do business. Incompetent technicians . I had to come out of pocket for their mistake . Stay away from this company .

Just called and offer to help them with their terrible reviews and customer service skills. Girl answered the phone unprofessionally. Didn't event state who she was or the company name. Had to ask repeatedly. She stated they DID NOT NEED ANY HELP With the reviews or customer service so clearly they dont care about their business or there customers. If this company comes up in your search results DO NOT GO with them i'm not even customer and they were super rude.