Plumbuilt Plumbing Ltd

The plumber is good and friendly, the service is good. A small problem is: they worked 6 or 7 hrs for us, but asked to charge us 11hrs' price, the reason they found was : "are you happy with the service? " and "you also don't want us to waste the time until 11hrs, isn't it?" Following this logic, is that mean, if a company want, it can do a 6 or 7-hour-work in 100000 hrs and charge $7000000 from its customers? Again, the service is good, the plumber is a good guy, even the final price is fair, (after communications they changed their working hours count to a reasonable amount for us ) but the way this company doing business made me feel upset . I probably recommend you to use this company, at least the plumber can do his work well, and after negotiation you can get things done in a relatively fair price. To the owner: I can change it to a 4-star because the plumbing service itself is good. To be honest, your business and service is in generally good, the hourly price is actually fair. The problem is the way to communicate things, it does not look like a professional way. If you think you charged less money than you expected, you can raise up your price per hour, if the new price makes sense, we will definitely accept it. We don't mind spend more money on a good device, but the reason to charge the money, should be reasonable and convincing. For instance, if you guys need to spend 1 hr to place an order to buy the parts we need, we of course can count these 1 hour in, we'd love to pay for it. (Actually the plumber did spent around 30-40 mins to shop something on the first day, and we think it's fair and good, and we'd love to pay for it.) But we need to let us know these details, of course better eailer. My partner told me these communication details today, that's why I left a comment here. I don't mind to spend more money on a good service, but I do need a good experience as a customer. Hope your business getting better and thanks to your plumber guy.

I have worked with Mat and the team at Plumbuilt for over 5 years as part of our Property Management Business. The Plumbuilt team perform over 20 jobs a week for us, and have never once let us down. If something does not go right, they are back to fix it straight away! I cannot recommend them enough, thank you Mat and Natalie for the amazing work you do for us, looking forward to many more years working along side you guys.

Thanks for a great job Levi and Nau! Tracked down a tricky leak and Watercare OKed a rebate :)

Quality plumbing! Highly recommended