Turfrey Manawatu

Came to service two of my heaters three weeks late, both computers blew up inside the central heating units first use after the service & received a $2000 bill for the repair for the damaged caused by one of their technicians. To add insult to the $2000 bill, only one of the two was repaired. Rung to rebook someone to come fix it & was told no one could make it for half a week meaning we would have no heating for an entire week in the middle of winter with 6 children & an elderly man staying. I rung heatright who sent someone after 5pm and informed me neither heater seemed as though it had been serviced - capacitors needing replacing, ignition rod needing to be cleaned and loose wires with power dangling in the bottom of the unit. Both heaters had no problems before servicing. Very poor communication & even worse service. Consumer beware!

Worst service EVER!!! So many issues from the very beginning. All I wanted was a fireplace installed. Customer service severely lacking. Follow up from the company basically nil until final bill requires payment, but the job is still not complete. Would never recommend this company to anyone.

Worst customer service I've ever experienced staff were rude. Didn't help at all told me they didn't stock the fire I wanted when it was in the showroom. Took weeks to hear back from them for them to say they couldn't get my yotel parts. Never go there. Worst experience I've had out of entire franchise.

Great place for plumbing roofing heating bbq's gasfitting drainage and great service

Worst customer service I have ever had.15 minutes before closing and assistant looking at watch and not at all helpful.Said she could not go on computer to look up product as it was in use when it clearly wasn't.Lost sale as won't be going back.Poor not customer centric.